Refund policy
Exchange and Returns
At FRAGYARD.COM, your satisfaction is our guarantee. Please, note perfume is subjective. Tastes are different. Aroma and longevity depend on the skin type and body chemistry.
We are happy to help you with your orders in case:
- The products you received are damaged or faulty
- Orders that have arrived incomplete
Make sure to notify us of any issues within 48 hours from the time of delivery and all products must be returned in their original packaging, receipt and undamaged.
NOTE:-
Returns are not applicable for discounted products or sale items, vintage, rare or niche items.
Returns requests for opened or used products will not be accepted.
For Cash On Delivery refunds - amount can only be refunded back by Bank transfer
To return items to FRAGYARD.COM, please contact us within a maximum 48 period from receiving the order, a customer service agent will assist you with your request.
Any shipping cost you incur to return the product to us will not be refunded and there is a restocking fee of 15% from the purchase price prior to issuing the refund.
Refund back to card used: After items have been received and accepted, it takes up to 10 business days depending on the different payment providers.